We are aware of frequent shipping delays affecting our shipments. Especially around this year. Here is what can be expected:

1. Packages not being scanned in or appearing to not have been shipped at all.
   1. Hazard packages frequently do not get scanned at certain distribution centers. This means your package will often show as being stuck in Seattle for extended periods of time when, in reality, it is at another distribution center being prepared for delivery. I have tried many times to report this issue and get it fixed, but I am only one person and they don't seem to care lol
   2. Also, my local post office is experiencing issues with their scans not showing up on USPS tracking. They are being scanned and I am requesting receipts each time to prove it, but they are just not showing up online. They believe it's an issue with hazard packages specifically as well.
2. Packages being delayed.
   1. During this time of year, we often experience delivery delays of up to 10 days beyond the estimated delivery date. Please order sooner rather than later to avoid getting packages after the holidays have passed! We cannot file any claims until packages are 30 days late. 
   2. Additionally, missing mail claims don't really seem to do anything to move things along. They just update the claim to "delivered" when the package is delivered and only prompt additional action when the package is 30 days overdue.

Our Policy:

Our policy on replacements is that if the delays exceed expected delays for the period of time the order is placed, we will send a new package. Currently, that delay period is 10 days beyond the expected delivery date. Meaning about 15 business days beyond the shipping date.